Surprise, there is more than one type:
- A bolt from the blue
- An issue is recognized, but the direction of the expectation is wrong
- You know what will happen, approximately when it will happen, and in what order, but the timing is off
- The expected duration of the event proves wrong
Need to think about the quality or characteristics of a surprise to better deal with it as an organization. Not all surprises are the same, so the response will be different.
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